Privacy notice

MALIY Financial Solutions L.L.C ("MALIY") is based in Abu Dhabi, United Arab Emirates, and is an e-invoicing company serving businesses under the UAE Electronic Invoicing System. Our accreditation as a service provider is in progress. We process personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and UAE tax and e-invoicing law.

We are responsible for data about our website visitors, enquirers, customers and their users. For invoice data, we act on behalf of our customers: they decide what their invoices contain and are responsible for that data, and we process it only on their instructions. If your details appear in an invoice, please contact the business that issued or received it; we will support them in responding.

We collect your name, job title, work email, mobile number and communication preferences, together with your company details, trade licence, TRN and enquiry information. For customers, we also collect verification details of authorised representatives, account activity and audit records, invoice content including parties, amounts, VAT and payment terms, and data from any accounting or ERP systems you connect. Our systems record technical data such as IP address, browser type and security logs.

We do not collect sensitive data such as health, biometric or religious information.

We use your data to respond to enquiries, verify and onboard customers, deliver, validate, report and store invoices, provide support and billing, protect the service from fraud and misuse, and meet our legal obligations.

We rely on your consent, our contract with you, and our obligations under UAE law. We send mandate updates only if you ask for them.

We share data only with service providers acting on our instructions under strict confidentiality, with Peppol network service providers to deliver invoices, and with the Federal Tax Authority as UAE e-invoicing law requires. Where a partner firm introduced you, we share only what that relationship needs. We disclose data to authorities only where the law requires, and we notify the affected customer unless the law prevents us.

A list of the service providers that handle invoice data is available to customers at info@maliy.ae. We notify customers before adding or replacing any of them.

Invoice data is stored and processed within the UAE.

We keep enquiries for 24 months after our last contact, customer and invoice records for as long as UAE law requires, and marketing consent until you withdraw it. Data is then securely deleted or anonymised.

We use encryption, access controls with account lockout, access monitoring and strict confidentiality obligations. Multi-factor sign-in is being added. If a breach affects your data, we will notify the relevant UAE authorities and you without undue delay.

MALIY will never ask for your password or one-time code.

You can ask to access, correct, delete, restrict or move your data, object to its use, or withdraw consent at any time. Email info@maliy.ae and we will respond within 30 days, free of charge.

Records we must keep by law cannot be deleted early, and invoices already delivered cannot be recalled. If you are not satisfied with our response, you can complain to the UAE Data Office.

We use only strictly necessary cookies. We use no advertising or analytics cookies.

The current version is always published here. Customers are notified by email before any material change.